As we no longer charge a cancellation fee, we will not be providing refunds for payments that have already been made. To cancel your membership, you must give notice of cancellation (in person or by emailing membership@ymcaokanagan.ca) prior to your next payment date. Your membership will remain active for the remainder of the payment cycle.
You also have the option to put your membership on hold, which would allow you to get your full value for money once you are ready to come back.
As well, due to the most recent Provincial Health Order announced on Nov 19, 2020 — while we work to resume our group fitness class schedule with new guidelines in place — membership payments will remain and members will continue to have access to a variety of facility features including virtual classes, fitness facilities, virtual and in-person training options, lane swimming, open pool time and more.
If financial circumstances are a barrier for you and your family, you may be eligible for financial assistance. This is thanks to charitable donors in our community.
Thank you for your understanding. Your Y was significantly impacted by COVID-19 and we are working to support our members the best we can while also ensuring the long-term health of our charitable organization so we can continue to be here for you and our community in the future.