Skip to main content

Do you have questions? We have answers! Can't find your question here? Please contact us and we will get back to you shortly.

What COVID-19 policies do you currently have in place?

The health and wellbeing of our staff, volunteers, members, and the community remain the Y’s number one priority. We have enhanced activity-specific safety plans and disease prevention measures until we are all safely through the COVID-19 pandemic.

View current COVID regulations


How old do I need to be to use the fitness centre area?

All fitness centre users must be 10+ years. Ages 10-12 must be within arms reach of an adult. Anyone between the ages of 10-16 years is required to participate in a Fitness Centre orientation on or before their first visit.

This 30-minute orientation can be booked through Member Services. Drop by or call the Fitness Desk at 250-491-9622 ext 426 to sign up.

Learn more about orientations

What if I forget my Membership Card?

Your card is your key to the facility, if you forget it you will need to check in at the front desk. You are required to scan in each time you visit us at the Member Services desk. Should you lose your card, our Member Services staff will be happy to provide you with a replacement card for a cost of $2.00.

How old must a child be to swim alone in the facility?

For the safety of all children in the facility, each child under 8 years old must have a responsible caregiver (16+ years old) in the pool, within arms reach.

Children 8–9 years old can swim alone but must have a responsible caregiver (16+ years old) in the facility at all times.

Do you have lockers?

We are pleased to offer complimentary locker use for our members. Simply exchange your membership card for a locker key at our Member Service Desk. At the end of your visit please relock the locker, remove the key and exchange it back for your membership card. Lockers are for single-day use only and are emptied out every evening after closing.

Do I need to accompany my child in the pool?

All children under the age of 8 must be in within arm’s reach of a responsible person 16 years or older at all times. For the safety of children aged 8 and 9, a responsible person 16 years or older must stay in the facility at all times. For your convenience life jackets are available at no cost on the pool deck. Children must be over the age of 10 to use the 3m diving boards.

What do I do if I can't afford the membership fee?

The YMCA is a charity. We work hard to ensure that everyone can participate by offering a Financial Assistance Program for those in need, and providing a reduced-rate membership fee to low income individuals and families. In addition to financial assistance, the YMCA and the City of Kelowna will work together to reduce other barriers to access for all citizens through special programs and events.