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Y@Home+ is a virtual YMCA experience offering Y programs and services that members can do both at home and at their YMCA!

Y@Home+ includes:

  • Live Fitness Classes: A large variety of live adult fitness classes, 30+ classes will be available weekly.
  • On Demand Fitness Videos: High quality exercise videos with new workouts being added every week.
  • Fitness Challenges: A variety of fitness challenges to keep users motivated.
  • Workout and Coaching Programs: YThrive is a series of exercise resources to help members learn workouts designed to be completed at the YMCA. There are a variety of difficulty levels including programs for youth and adults.
  • Family and Children Activities: A variety of activities are available including arts and crafts, sing-along-songs and stories, physical literacy programs, and children’s camp activities.
  • Wellness Programs: Various wellness programs are available including meditation and mindfulness, leadership and personal development, and diabetes prevention.

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Learn more about YMCA at Home and Y@HOME+

What is the difference between YMCA at Home and Y@Home+ ?

YMCA at Home first launched in March of 2020 during temporary YMCA closures due to COVID-19. YMCA programs are offered on YMCA at Home for FREE to support Canadians with both mental and physical health during a challenging time.

Y@Home+ is a secure area of the YMCA at Home platform offering exclusive content only available to Y@Home+ members. All active, paying YMCA members at participating YMCA locations will receive FREE access to Y@Home+!

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Who qualifies for free access to Y@HOME+?

Y@Home+ is free for paying active YMCA adult members at participating YMCA locations including the YMCA of Okanagan.

How do I get access to Y@Home+ ?

Y@Home+ is included in membership at participating YMCAs. Follow these steps to gain access:

  1. Get your access code by emailing membership@ymcaokanagan.ca or asking for the code at the member services desk in your centre. A member services representative will provide you with a code (through email or in-person) once they validate your membership.
  2. Create your account > Be sure to apply your coupon code during the sign-up process so your credit card will not be charged. This code will make your Y@HOME+ access free for the life of your virtual membership.
Why is a credit card required to sign up even if I am a YMCA member?

Y@Home+ uses Member Areas from Squarespace which requires a credit card on your file. Rest assured that you will not be charged if you have a valid discount code. Ensure you have applied your discount code so that you see the order is for 0.00.

If you do not qualify for a discount code, you will see a $14.99+tax per month recurring fee applied to your credit card.

I entered my credit card but forgot to enter my coupon code or did not apply my coupon code...what do I do?

Use the YMCA at Home contact form to reach a technical support person and someone will be in touch ASAP.

In your message, explain that you signed up without applying your discount code and your card was charged. Please ensure we have your full name and the order number that was attached to your transaction. A full refund will be issued and communicated to you through email.

What do I need to participate?

Any equipment or supplies required will be explained at the beginning of the video and in the video description.

We offer a selection of fitness videos that can be completed without any equipment and some that do require equipment. We try to feature fitness equipment that is more commonly attainable for home use like dumbbells, kettlebells and bands in our videos that do feature equipment. Substitutions will be recommended to offer options suitable for a variety of difficulty levels.

Please read the health and safety statement before participating.

Can I share the resources with others?

YMCA at Home will still offer free content you can share with your family and friends! The content on Y@Home+ is only available to the account holder and their immediate family and should not be shared with others.

What is the health and safety policy for Y at Home programs?

View health and safety statement >

If you feel unwell during any exercises, please stop your activity and contact your doctor or local emergency services.

How do I register for a live class?
  1. View the live schedule >
  2. Review the list of available class times and descriptions and select “Sign Up” for the class you wish to join.
  3. Enter your name, phone and email address and click “Complete Class Registration”.
  4. You will be provided a confirmation email that will contain the link to join your class as well as an email reminder one hour before class starts.
  5. You will be able to join your class up to 5 minutes before the start time of that specific class.
How far in advance can I book live classes?

You will be able to see and book classes 10 days into the future.

Is there a limit to how many classes I can book?

No, we do not limit how many classes you can book. If you are unable to attend the class, please cancel your spot to allow someone else to enjoy the class.

How do I cancel a live class I booked?

You can click the “Cancel Your Class Spot” in the email confirmation you received for each specific class.

You can also go to the scheduler when you log in to Y@Home+ and cancel for any classes you have registered for by clicking “Cancel” beside the time shown for the specific class you have signed up for. Complete the instructions that come up after hitting cancel and your spot will be freed up for another person to enjoy.

How do I know which classes or videos are best for me?

Live Classes all include a description that should help determine if the class is right for you. The name is sometimes followed by a word in brackets like Chair, Power or Gentle. This is an indicator of the style of class will be taught with. If you require low impact classes, try the classes with the word Gentle in the title or description or that say they “focus on older adults”. Many of our classes will show options to include a variety of difficulty levels.

On Demand Fitness videos all offer titles, descriptions, difficulty levels and time commitment. Each of these items will offer insight into whether this is an ideal workout for you or not. Our categories help establish the discipline the class covers, ie. Strength or cardio. It also helps establish the target audience, ie. Is it for kids or older adults?

From there, we break our difficulty level down for each category into beginner, intermediate or advanced. If you are new to fitness, try our beginner videos. If you have more than 3 months of exercise experience you may be ready to try our intermediate videos. If you are very proficient with exercise you will enjoy our advanced videos.

If you need additional support determining the right classes or videos for you, you can use the YMCA at Home contact form to reach a fitness professional who will be able to support you further.

What is the best way to view the content?

The Y@Home+ website is mobile friendly and can be viewed on a desktop, tablet or mobile phone device.

Can I join the live fitness classes using my mobile device?

Yes! You need to have the Zoom app downloaded in order to access the class on your mobile. You can find the Zoom app in your App Store for iOS and Android.

How do I cast content to my TV?

Laptop to TV

Plug an HDMI C cable from your laptop to one of the HDMI ports on your TV. This method offers high-quality visuals and very little lagging.
Use a Chrome browser and click on the 3 vertical dots on the top right corner and click on cast.

Phone to TV

For iOS: Use the built-in screen mirroring functionality and cast to your selected device (smart tv, rocket stick or Chromecast plugged into a standard tv). Access Screen Mirroring by swiping down from the top of your phone screen and selecting “Screen Mirroring”.

For Android: Use the Smart view feature built into your phone and cast to your selected device (smart tv, rocket stick or Chromecast plugged into a standard TV). Access Smart View by swiping down from the top of your phone screen and selecting “Smart View”.

Smart TV: Many TV’s now include Roku or other built-in software. You will be able to play our site via using the built-in Web browser in your TV or casting features.

Why does an invalid address message appear when I try to access the live fitness classes on my phone?

In order to access the class on your mobile device, you must first download the Zoom app. If you do not have the Zoom app downloaded, you may see a message pop up on your phone indicating that the URL address is invalid. This message will only appear if the Zoom app is not downloaded. You can find the Zoom app in your App Store for iOS and Android.

I am experiencing poor quality when I stream a live class. How can I fix this?

If you are experiencing choppy audio or lagging (latency) when streaming live, our recommendation is to test your Wi-Fi and ensure it is functioning properly.

Test your internet speed. You will need a speed of 25Mbps or higher to stream a class and have it function properly. Contact your internet service provider to ensure you are getting the best out of your Wi-Fi.

We use a dedicated ethernet connection to stream our classes and have moderators on hand monitoring the class. If there is a technical issue from our end, we will communicate that in your specific class.

You can also check which settings you are streaming in and lower the quality to 720p or 480p to take the pressure off your Wi-Fi connection.

How do I get support for Y@Home+?

You're in the right place. If you don't find what you're looking for in this FAQ section, please contact the YMCA at home team.

How do I update information on my account?

If you sign in and then click “Account” in the top right section of the website it will take you to a tab where you can change your name, address, and update payment information.

Updating your email address is not currently a self-serve option. If you need to update your email address, please contact the YMCA at home team.

How can I cancel my subscription?

You can cancel it at any time by accessing the Account tab near the top right of the website. Access your orders and cancel your subscription. Please note your access to Y@Home+ will be cancelled immediately once you complete this process.